Custom AI agents built on your processes

We build AI agents that work inside your business. Customer service, sales, admin, knowledge base. Not platforms. Not templates. Custom.

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Most AI platforms sell you a product and expect you to adapt your business to it. We do the opposite. We study your processes, understand your systems, and build agents that fit how you actually work. One agent at a time. Measurable results. Then we scale.

What we build

Customer service agents

AI that handles 60-80% of customer inquiries autonomously. Integrated with your CRM and ticketing system. Escalates to humans when it should. Responds in seconds, not hours.

Sales qualification agents

Every lead scored, classified and routed to the right person with a ready brief. CRM updated in real time. Follow-ups generated automatically for deals going cold.

Document processing agents

Invoices read and pre-registered. Contracts analyzed and summarized. Reports generated from raw data. The admin work that consumes hours every week, done in minutes.

Knowledge base agents

Your company documentation made searchable in natural language. Employees ask questions, get precise answers in seconds. Onboarding time cut by weeks.

WhatsApp & email agents

Agents that operate on the channels your customers actually use. Same knowledge base, same tone of voice, same quality — across email, WhatsApp and web chat.

Workflow automation

End-to-end process automation: order management, payment reminders, reconciliation, internal communications. AI that understands context, not just rules.

How we work: the APIF framework

Four phases. Each produces a concrete output you validate before we move forward.

A

Analysis

Map your processes. Identify the highest-impact automation. Audit volumes and systems.

P

Planning

Design the agent: flows, escalation rules, tone of voice, integrations. You approve before we code.

I

Implementation

Build, test with real data, controlled pilot on a subset. Expand when it works.

F

Formation

Train your team. Transfer knowledge. Optimize continuously. Prepare the next agent.

Why custom beats platforms

SaaS platforms

  • Same product for everyone
  • You adapt to the tool
  • Limited integrations
  • Per-seat pricing that scales with headcount
  • Generic responses, generic tone
  • Vendor lock-in

Custom AI agents

  • Built on your specific processes
  • The tool adapts to you
  • Native integrations with your systems
  • Cost based on usage, not headcount
  • Your tone, your rules, your knowledge base
  • You own the solution

Who we are

Francesco Zingone

CMO / CEO — Strategy & Business

27 years in Italian SMEs as Fractional CMO and CEO. SDA Bocconi, MITx. Knows where AI creates value because he knows how businesses actually run.

Roberto Ricci

CTO — Development & AI Engineering

AI specialist and software engineer. Builds the agents with OpenAI and Anthropic APIs. Handles integrations, architecture and privacy-first deployment.

Let's talk about your processes

30 minutes. No commitment. No cost. We'll tell you where an AI agent can create impact in your business — or if it can't.